Automated customer service
We are building a customer service platform that can automatically handle conversations, summarize action items and execute the digital ones with human supervision.
A customizable and automated customer service platform for organizations. Phoenix AI Assistant can launch in minutes once you upload instructions and context materials in plain language. Our virtual agents can handle conversations naturally, summarize action items, and execute common digital action items under your supervision, at an affordable pay-as-you-go pricing, with work efficiency comparable to well-trained human agents using the same toolings.
Use cases
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Handle conversations
You can train our virtual agents by simply uploading your instructions and contextual materials, in minutes, and our virtual agent will be able to handle conversations including calls, text messages, emails, and slack messages referring to your materials.
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Summarize action items
Based on conversations with customers, our virtual agents can summarize action items for your review.
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Automated task execution
Based on summarized action items, our virtual agents can automatically execute the most common digital action items under your supervision, for example, researching through the Internet and context materials, reading and writing emails, text messages, and Slack messages, making appointments on Google Calendar, managing tasks through Trello and Jira, and handling follow-up conversations.